FAQ

Ticket Questions

Ticket Questions

Q: Do I have to purchase tickets in advance?

A: Yes – we have to give the breweries notice of how many people to prepare for. For most tours tickets must be purchased a minimum of 48 hours before the tour starts, however they tend to sell out before then.

 

Q: What is included in the ticket price?

A: A guided tour, transport, information sheet and 3-5 samples at each stop with snacks along the way. The purpose of the tour is not intoxication but education,enjoyment,and brew brotherhood (and sisterhood).

 

Q: Does the tour guide accept gratuities?

A: Gratuities are always appreciated. Standard is 18-20% We also gratefully accept your feedback on our contact form, Yelp!, TripAdvisor, and Tweet us.

 

Q: What is the cancellation policy?

A: Refunds and transfers are available on a case-by-case basis. Please contact The BrewsLine to request a refund or to transfer tickets. Within 72 hours of a tour all tickets are non-refundable and non-transferable.

 

Q: Do you ever cancel tours?

A: Although it is very rare, we do reserve the right to cancel in case minimum enrollment is not met or in the event of a severe weather warning. In the case of cancellation, we will refund tickets or reschedule purchased tickets to another date. To receive a refund for a canceled tour, contact us.

 

Q: What if I want to come at the last minute?

A: For most tours tickets must be purchased a minimum of 48 hours before the tour starts as we have to give the breweries notice of how many people to prepare for. For some tours we may be able to take late bookings. Please email us at kevin@brewsline.com to see if we can accommodate you.

 

Q: Can we bring someone under 21?

A: No. This tour is strictly for those 21 and over. 

Tour Questions

Q: Do we just drive around and drink?

A: No! Our tours combine information about the beers the brewers and the Indiana brewing scene, creating a unique, fun and informative experience. The purpose of the tour is education and enjoyment not intoxication.

 

Q: How long does the tour last?

A: Typically three and one half to four hours.

 

Q: Are there bathrooms available on the tour?

A: Each of our stops have bathrooms. There is no bathroom on the bus.

 

Q: Do you start and finish in the same place?

A: Yes – we will return you to your start location at the end of the tour.

 

Q: Where should I park? Is there parking near the tour pick-up points?

A: There is ample parking at or near our pick-up locations. We also suggest that if you have an understanding friend who is not going on the tour that they act as a designated driver to bring you to and from the pick-up site.

 

Q: Are cameras allowed on the tour?

A: Of course! If you get a shot you love, please share it on Facebook, Twitter, Beer Advocate, Tripadvisor, Yelp! and send it to Mom, Grandma and kevin@brewsline.com

 

Q: Can I book a private tour?

A: Absolutely. You can email us at kevin@brewsline.com to arrange a private tour minimums apply

 

Q: How much food is served on the tour?

A: We do provide light snacks. This is not intended to be a full meal. We encourage you to eat before. Our restaurant partners have some great pre-tour and post specials, some of breweries also offer food.

 

Q: How many stops are there on the tour?

A: This varies, though generally it’s around 3-4 stops. The route and specific breweries can change due to the weather, and the brewers’ schedules and capacity.

 

Q: Can you pick me up at a location other than the designated spots?

A: Yes, If you buy 12 tickets together you pick the spot (within a specific geography) After you purchase 12 seats, please use our contact form to indicate where you want your group to be picked up or email us at kevin@brewsline.com to make arrangements.

 

Q: Can I drink on the BrewsLine?

A: Yes, you can! Indiana state law states that if you are in a “vehicle for hire” passengers can consume alcohol in the passenger compartment only. However we do not allow you to bring alcoholic beverages not purchased from our partners. This is not a BYOB tour.

 

Q: How many people will be on the tour?

A: It varies, but the maximum number is 12.

 

Q: What happens if it rains or snows?

A: Generally, tours occur regardless of weather, but we reserve the right to cancel in the event that weather is severe enough to threaten the safety of our participants.

 

Q: Will you wait for me if I am late for the tour?

A: Tours start promptly so as to stay on schedule and not delay other guests. Please try to arrive 15 minutes before the tour departs.

 

Q: What is not included?

A: Additional beverages are not included unless they are a specific part of the tour. If you order anything extra at a brewery, bar or restaurant it would not be included.

 

Q: Do I need to bring my ID?

A: Yes, you will be required to present your ID in order to taste beers and other alcoholic beverages on the tour. We will check to make sure you have a valid ID before the tour. If you do not, then you cannot board the bus.

 

Q: Can we purchase growlers or bottles to take home?

A: Yes, there will be a cooler and some storage in the bus and you are welcome to purchase sealed beer containers to take home.

 

Q: What is a Growler?

A: Growler is a glass jug that typically carries a half-gallon of fresh beer. Growlers are filled straight from the tap and sealed with a twist-cap. Once you purchase your initial glass growler, refills cost significantly less. Most breweries will fill growlers from other establishments; however, they may place a sticker from the brewery on the glass. Most breweries offer a smaller container, called a bullet, as well. Beer typically stays fresh one week after the fill date. If you purchase the growler or the bullet you cannot consume at the brewery. These sales are considered “take out”.

 

Q: What if people get drunk or unruly?

A: The BrewsLine and partners reserve the right to refuse service or participation in the tour to anyone who is visibly intoxicated. If your behavior is inappropriate and disrupts other tour guests you may be asked to leave the tour and return to the starting point at your own expense.

 

Q: Should we eat before the tour?

A: Yes, there will be light snacks provided on the tour but these are not designed to replace a meal. Our partner restaurants have some great pre-tour and post-tour specials. We do not recommend drinking on an empty stomach. 

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